Terms & Conditions

THE COLLECTIVE — RETREAT TERMS & CONDITIONS

PLEASE READ CAREFULLY.

BY PURCHASING A RETREAT OR RELATED SERVICE FROM THE COLLECTIVE, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS.

1. ACCEPTANCE OF TERMS

Welcome to The Collective On Retreat (“The Collective”, “we”, “us”, or “our”). By purchasing, registering for, or attending any of our retreats, classes, or services (the “Retreats”), you (the “Participant”, “you” or “user”) confirm that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). These Terms apply to all purchases made through our website or directly with The Collective.

We reserve the right to modify or update these Terms at any time. Any changes will be posted on our website and will take effect immediately. Your continued use of any aspects of the Retreats following any such change constitutes your agreement to the updated terms.

2. BOOKINGS & PAYMENTS

●      A non-refundable deposit is required at the time of booking to secure your place.

●      Full payment is required at least 45 days prior to the start date of the retreat.

●      If full payment is not received by the above deadline, your spot may be forfeited without refund.

●      Cash payments upon arrival are not accepted.

●      You must sign and return the Liability Waiver and Retreat Agreement before the retreat start date to participate. These will be sent to you, via email prior to your arrival date.

3. ROOM ASSIGNMENTS

●      All rooms are allocated on a first-come, first-served basis.

●      During the booking process you must indicate if you wish to share a room with specified guests. If you do not specify a roommate, The Collective will assign one for you at our discretion, unless you have paid for single occupancy.

●      Room types and availability are subject to change without notice.

4. CANCELLATION POLICY

Participant-Initiated Cancellations:

●      61 days or more prior to the start date of the retreat: Payments (excluding the non-refundable deposit) may be eligible for partial refund at our discretion.

●      60 days or fewer prior to the start date of the retreat: All payments are non-refundable.

No refunds will be granted for any reason, including but not limited to:

●      Illness (including Covid or similar)

●      Travel restrictions or delays

●      Natural disasters

●      Personal, family, or work emergencies

●      Change of mind

Travel insurance is strongly recommended to cover these scenarios.

5. THE COLLECTIVE CANCELLATION POLICY

In the unlikely event that The Collective cancels a retreat, you will be refunded all monies paid, excluding the non-refundable deposit, which will be credited towards a future retreat.

Possible cancellation reasons include (but are not limited to):

●      Illness or physical incapacity of the facilitators

●      Natural disasters or unsafe conditions

●      Low attendance (e.g. less than 50% booked within 90 days of start date)

●      Force majeure events

The Collective is not liable for any additional costs incurred by you, including flights, accommodation outside the retreat dates, or any other travel-related expenses.

For the avoidance of doubt, notwithstanding this Clause 5, if you have previously cancelled 60 days or fewer prior to the start date of the retreat, Clause 4 shall apply and all payments shall be non-refundable.

6. COVID-19 POLICY

●      All deposits remain non-refundable regardless of Covid-related changes or cancellations.

●      The Collective is not responsible for any illness, exposure, quarantine, or travel disruption related to Covid before, during, or after the retreat.

●      You are responsible for staying informed of any travel or health requirements for your destination.

7. RETREAT INCLUSIONS

The total price paid covers:

●      Accommodation during retreat dates

●      Meals

●      Scheduled activities, workshops, or classes

As outlined in the retreat description.

Not included:

●      Alcoholic beverages (available at additional cost)

●      Flights, airport transfers, travel insurance, additional treatments, personal shopping, or additional accommodation

8. THIRD-PARTY SERVICES

The Collective will engage third-party providers to deliver aspects of the retreat, including instructors to run the scheduled activities, workshops, or classes. It may also engage further third-party providers, such as catering, lodging, or excursions. We are not responsible or liable for the actions, omissions, or quality of service of any of these third-party vendors.

Any reliance on or use of third-party services is at your own risk.

9. DISCLAIMERS & LIMITATION OF LIABILITY

●      Participation in our retreats is voluntary and at your own risk.

●      The Collective is not responsible for lost, stolen, or damaged personal items.

●      We are not liable for missed flights, delayed travel, or passport/visa issues.

●      A valid passport may be required for international retreats.

●      We accept no responsibility for any injuries or health issues sustained during the retreat.

●      It is your responsibility to consult a medical professional before engaging in any retreat activity.

10. USER CONDUCT

By attending our retreats, you agree to:

●      Behave respectfully toward other guests, staff, and the local community.

●      Refrain from any behavior that could disrupt the experience of others.

●      Follow all instructions and safety guidelines provided by The Collective and its facilitators.

Failure to comply may result in removal from the retreat with no refund.

11. INTELLECTUAL PROPERTY

All content provided during the retreat (including teaching materials, digital resources, branding, and promotional content) remains the intellectual property of The Collective or its respective authors. No reproduction or distribution is permitted without written consent.

12. PRIVACY

We collect and use your personal information in accordance with our Privacy Policy, which outlines how your data is collected, used, and protected.

13. GOVERNING LAW

These Terms and Conditions shall be governed by the laws of England and Wales. Any dispute arising from or relating to your participation in a retreat shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. SEVERABILITY

If any provision of these Terms is deemed unlawful, void, or unenforceable, such provision shall be severed and the remainder of the Terms shall remain valid and enforceable to the fullest extent permitted by law.

By proceeding with your booking, you acknowledge that you have read, understood, and agreed to the above Terms and Conditions.

For questions, please contact us at: hello@welcometothecollective.co.uk